1. General Provisions
This refund policy is intended to describe the procedures and conditions for refunds when customers are not
satisfied with the services provided. The policy sets out clear rules and procedures that apply to refund
claims.
2. Liability
unique treasures DOO is committed to providing high-quality services and complying with all applicable
investment laws and regulations.
3. Conditions for refunds
3.1 Unintentional transactions: In the event of unintended transactions or technical errors that may result
in the loss of funds, the company undertakes to reimburse the lost funds in full.
3.2 Cancellation of transactions: The customer has the right to cancel the transaction within a certain time
interval from the moment of its execution. Refunds are made subject to certain terms and fees.
3.3 Unsatisfactory service quality: If the customer is not satisfied with the quality of the services
provided, the company will individually consider the refund request and make a decision in accordance with
internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued if the transaction was related to illegal acts or a
violation of company policy.
4. Return procedure
4.1 Submitting a request: The customer submits a request for a refund by contacting the customer support
service using the contact information provided.
4.2 Processing of the request: The company processes the refund request as soon as possible, usually within
two working weeks.
4.3 Decision: After examining the claim, the company decides whether to issue a refund claim or explain the
reasons for refusal.
4.4 Disbursement of funds: If the decision is favorable, the company will disburse the funds to the
customer's account as soon as possible.
5. Final conditions
This refund policy is an integral part of the general conditions of use of the investment platform. The
company reserves the right to change the policy without prior notice, but changes will be posted on the
company's official website.